02-17-2010
03:51 AM
1 Love
People who support SW Airlines in this matter are entitled to their opinion, if they listen the both sides of the argument, however, by stating that you think SW Air handled it perfectly, you are stating that you either
a) have no human compassion,
and/or
b) have no recognition of the lack of consistency regarding the implementation of this policy. When it comes down to it, SW Air, knowing that they only had one seat for K. Smith, and knowing his size, should not have let him board the flight in the first place if they were going to insist that he have two seats. K. Smith stated that he was told that he had to be able to fasten his seat belt and put both arm rests down to be considered fitting in the seat, both cases in which he complied. He also states that there was another even larger man on the plane that was not asked to exit the plane, which proves that this policy is not implemented in a consistent and professional manner.
SW Air has behaved UNPROFESSIONALLY which is a sin. AND I know K. Smith is not the first victim of this arbitrary and subjective process.
My father is a travel agent. SW Air is no longer a company I will use or he will book.
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