I am an SWA FA, and internet or not people can watch inappropriate stuff on their computer. I've seen some people watching some questionable stuff from dvds and stuff they have downloaded at home. If someone is looking at inappropriate stuff on the internet or has their volume up loud we (SWA FAs) will take the appropriate action we learned in training. I honestly don't think people watching vulgar content on the internet will be a big problem b/c most of our flights are pretty full. You gotta have some guts to look at "dirty" website surrounded by over 140 people on a plane. Its the empty flights that you run into the sketchy stuff on those computers.
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Working in customer service myself I know the last thing I want to do is have a confrontation with a customer. I'm sure the FA didn't exactly want to confront the girl about her clothes. FAs are paid by flight hour so the more time they spend piddling around on the ground the less money they make. Having to take the time to have a 1 on 1 with a customer regarding an outfit is a waste of time. That being said, the FA had to have responded to another customer complaint about Kyla's outfit. When passengers complain/have issues with another customer, Southwest has to respond (word has it too, that she wasn't wearing any underwear) They at first asked her to change clothes and then they made a compomise and told her to adjust her outfit. If the FA had not of confronted Kyla then the customer who made the initial complain would be ticked. Southwest did the right thing, this girl is just making a scene for the publicity and money. The incident happened over 2 months ago why are we hearing about it now?
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