02-15-2010
05:36 PM
Poorly handled. I was particularly moved by the story Mr. Smith related on his podcast about the young woman you humiliated on his next flight. This is just to let you know that I, like so many others, will never, ever fly your airline again (and I gotta say, decorating this posting with scattered peanuts gives the impression you deem it of little importance--also not so swift). Good luck in your next corporate endevour.
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