To Herbert Kelleher:
Your airline's lack of an apology to Kyla Ebbert regarding the "appropriate dress" incident, and your lack of sensitivity in NOT admitting that your employee was wrong, has caused me to rethink your airline as a whole.
As you can tell from early pictures of Southwest Air employees attire, they looked alot like that which your employee condemned.
As a result of your companies PR campaign to save face, instead of doing the right thing, I for one, will not ever fly Southwest again...and believe me, I have flown with Southwest a lot in the past. I will find other alternatives.
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