Southwest Airlines Community

I have no problem with the new system. 6 flights since the change.. I actually enjoyed the boarding process...SWA need not worry, at least with SWA the plane gets you there on time... We will wave to those who choose to change airlines when our plane leaves the gate and you are still waiting to board your new found airline because you did not like the new system... You will all be back in time! ... View more

SWA; You did the right thing. Good process and let the new system work instead of trying to find fault. ... View more

Do you all think SWA just came out of the blue with this system? They have been informing the media for over a year they are researching the process and will select the best for the company and passengers. I will be sending cudos to SWA for their new boarding process and business class....Each year I earn a companion pass (I began with SWA in 1999) and travel weekly and already flown twice since November 8th and love the system. I am already assigned an "a" boarding card automatically without having to do nothing except being a loyal customer. For all these blogs who are complaining, you only have to worry about the process only a few times a year...For those of us who ride a SWA plane weekly, I personally feel we deserve this! Complain if you want, but it is only a little inconvenience for you. It's called customer service! Maybe if you recieved one of those "Welcome to A Class emails" you too would think it was a good idea. Then pay the few bucks extra and get what you want... ... View more

Companion Pass and Y ticket holders first, then ABC...That would be nice. ... View more