I fail to see what the big change is? Southwest has narrowed the letters into smaller groups; big deal? I always check in online about 23 hours, 59 minutes prior to the departure time -- and always get "A". I'll continue to do that....and, as long as you had an "A", regardless if you were number 30 in the line, you always had a choice of a good seat!
Customers may complain about the unfairness applied to family pre-boarding, but how about the miracles that are performed on flights heading from the cold northeast to Florida -- all of the "disabled" who are miraculously able to sprint out of the plane after having to be wheeled onto the plane?
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