I have used EBCI twice and both times got a boarding pass number that was higher than a co-worker who did not "opt" for the extra EBCI fee. I checked in at the airport and was assigned (A-55) while my co-worker who did not pay for EBCI checked in online at T-24 and he was assigned (A-36). Is the computer system not working properly or is EBCI a rip-off?
I like the concept, but the bugs need to be worked out with the computer assigning seats in accordance with the way the program is being marketed. Also, the gate agent must be required to enforce the boarding pass numbering system. If I am going to pay the extra fee for a better number, SWA agents should assure me (by enforcing the rules) that I am getting what I am paying for. Otherwise, SWA is engaging in an illegal deceptive trade practice.
Hopefully the SWA employees monitoring this site will deliver this message load and clear to their supervisors, policymakers and gate agents.
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