Are you serious? Today is looking better? You need glasses.
I believe more customers were affected today. First of all, it is clearly obvious that your IT department did not do proper testing and did not have proper contingency plans in place. The site is STILL showing errors as of 1 minute ago. So, please do not blow any more smoke on your loyal customers. Tell it like it is, you are either lying or worse, SW truly has no clue had badly this situation is. I tell you what, Chris, try changing an existing reservation, or checking you balance or find an existing reservation. Then when you can’t, try calling 1-800 I FLY SWA, then keep calling when you get busy signals, then when you finally get through you wait on hold, then have the Agent tell you, sorry I can’t help you, my system is slow and I don’t see what you see on line and can’t change your flight. Then hang up and call USAIR, or any other airline, because the points in the new system aren’t worth any more than any other airlines.
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