Southwest Airlines Community

A lot of the comments on this site by SWA employees make it clear to me that the company lacks training. The employees completely disrespect customers. Most companies appreciate and value their customers. Southwest employees reprimand their customers and treat them with hostility. They keep talking about their right to refuse service. Guess what, customers have the right to refuse buying tickets from your airline. How can you forget that? How can you forget that the customer comes first and pays for the tickets that pay your salaries? I've never seen anything like it. The employee responses, more than anything, have assured that I will never fly Southwest again. ... View more

Paul T. referred to Southwest's policy of "employees first, customers second." I'm glad to know about that policy. I spend my money where the customer comes first. That policy explains a lot of things. At least the consumers now know where they stand, and how unimportant they are, to this company. ... View more

Southwest, you still have not apologized. The American public is disgusted with your lack of a response. ... View more

I find it funny that Southwest is trying to take some moral high ground when they aren't even capable of treating people, and PAYING CUSTOMERS, decently. The woman's clothing was none of Southwest's business. It was an arbitrary decision. I've had to endure some really annoying people sitting next to me on flights, but I never thought I was so important that I could get them kicked off of their flight. Other passengers paid to be on the flight just like I did. I don't have to like them or approve of their clothing. I don't have to like their screaming children, but I would never demand that they get kicked off of a flight because they irritate my sensibilities. I can't believe Southwest has not issued an apology. If she sues, she will win, and she should. ... View more

Southwest treated a customer badly. The young lady was clearly dressed in enough clothing. All the parts that needed to be covered were covered. I have flown SW twice, and I definitely saw some people on the plane who were far more scantily clad. They were not harassed. They just weren't as attractive as this woman. What kind of an employee singles out a woman because she is attractive? That's twisted. Customer service is clearly not a priority to Southwest. You don't treat a passenger like that. The public pays you money to fly on your airline, or at least we used to. Not anymore. ... View more