02-15-2010
03:44 PM
Not only is your apology demeaning and trite, but I'm also curious as to why you're so willing to disclose one of your customer's private information to justify your actions. And I'm willing to bank on the fact that if this was not a celebrity, your company wouldn't even so much as offer an apology - just more humiliation.
Fat people are still people, and deserve to be treated with respect and dignity, just like anyone else. And your arbitrary enforcing of what is - let's face it - discriminatory policies are all the more telling of what the company's true motives are.
I'm never booking a flight with you again, and I'm going to be certain to make sure my family, friends, and business associates know of this experience that a fellow customer had.
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