01-19-2011
11:59 AM
11 Loves
So recently my kids grandmother became pretty sick. My kids we're in town for a wedding and two of them flew southwest and the other two flew delta. I had to change all the tickets so they could stay and see her. Of course, NO PROBLEM on southwest-just had to pay the fare difference. But Delta had a fare increase of only $11.00 and then proceeded to charge me $150.00 per ticket for the change fee!!!!!! I told the delta agent...now I know why I fly Southwest!!! Thanks Southwest for your continued appreciation of your customers and why we will avoid Delta at all costs from here on out!
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