01-27-2007
08:40 PM
2 Loves
Southwest's handing of this situation is unconscionable. Beacuse of your so-called "customer of size" policy, I have NEVER and will NEVER fly your airline, and I do travel several times a year by air for business and pleasure. In addition whenevr anyone brings up Southwest in a conversation, I discourage them from flying your airline. I know of no other airline in the US or abroad that requires a person to purchase a second seat based on lower-body size, and I have traveled with many, many airlines in the U.S. and abroad over a 35 year period. It is clear that your policy is targeted against obese or overweight flyers not "customers of size" as the policy does not require a person with broad shoulders that extend into the next seat to purchase a second seat. How exactly does this person "adjust their upper body" for several hours not to extend into the adjacent seat? Shame on you.
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