Isn't the issue at the core of the problem here (which many posters here are missing) the fact that Kevin is not really large enough to fall into the category of needing two seats. (although perhaps the original booking being of two seats led the SWA employees to presume that was the case)
Comments against Kevin seem to be saying that good on SWA cos fatties *should* have to buy two seats. But the problem with that view in regard to this case is he's actually NOT enough of a fattie to fall into that category. Despite SWA's disingenuous attempts to constantly paint this as the underlying problem.
One could understand if the SWA employees figured, due to his two seat booking, that 'whups he's a two seat fattie getting into one seat, bump him' ... we can buy that. The problem is that at the end of it all SWA doesnt seem willing to acknowledge that he's not a two seat fattie in the first place and that bumping him based off your 'person of size' policy was the wrong call.
Im not even sure he's against that policy, but SWA seems to keep trying to make this into a case about that policy, instead of saying it didn't apply here but SWA staff mistaken though it did.
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