11-11-2008
02:09 AM
1 Love
Gary,
Please stop all this and post something on SWAlife for us. Clearly the negativity on this forum is outweighing the positives and people are scared. They are the frontline employees who deal directly with the customer and if they aren't informed then we will lose customers in droves. If they are unhappy then the customer will be unhappy. Doesn't matter how many cheerful "desk operators" we have here in Dallas. We aren't the ones who make it all happen.
They, the frontline employees, are clearly scared for their jobs, future advancement possibilities, and most of all scared you are tearing this airline down from all that it was built to be. I don't believe it to be true but we need you now more than ever.
Please, get out and inform those who work hard for you everyday. If there was any time in our history that SWA needed heartfelt leadership it is now. If you truly believe the employees are the heart and soul of this airline and dollar signs aren't as important as they are then please speak out and lead us.
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