My comment is not about the COS incident, but I thought I would post my experience as an example of the good job Southwest's employees do in their job of helping us get around the country.
Yesterday, as I and some 30+ other passengers were sitting onboard flight 1932 from Midway to Omaha listening to the flight attendants were going through the safety instructions, the Oxygen masks suddenly dropped down from the ceiling.
The flight attendant apologised and with characteristic good humour, said, "I'm pretty sure oxygen is flowing from the masks, but please don't pull them toward you." It got a good laugh and then he asked us to please clear the plane so that the maintenance crew could come aboard to try and fix the problem. All the Southwest personnel were very apologetic and extremely helpful.
We went back into the terminal and waited in the gate until, after a surprisingly short wait, the gate attendant announced that we would be changing planes, since the maintenance crew was not able to clear the situation right away.
We then had to go back on board to get our belongings and then move down to the next gate where they bought our new plane in a remarkably short time.
We took off about 90 minutes late, but made up some of that time inflight so we arrived only about an hour late.
I had noticed that Southwest had another flight to Omaha 2 1/2 hours later, and they could have put us aboard that plane, but instead, they went the extra mile and arranged for the replacement plane.
My heartfelt thanks to Southwest and to their Chicago-based flight crew for their prompt, efficient, and cheerful handling of this situation. Sometimes one can learn more about people by the way they handle adversity, than if nothing untoward ever happens.
Kudos to the crew of Flight 1932, and to Southwest! This was my first trip on southwest, bu it will most definitely not be my last!
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