So I am 8 segments away from companion status prior to March 1st and bound and determined to get it (I have been traveling a ton) and todays improved program just told me I am 24% of the way there. That is like running a marathon seeing the finish line and having somebody you have to go back to mile 6. NOT FAIR. I hope I am not understanding this properly.
I also cant follow this new program going backwards. Forwards, I get it and because I travel extensively- think this will be an upgrade- I think. Although, where did my drink coupons go?
Change is hard but required in the times we live. This change can be made with some understanding. It just doesnt flow which is very Un Southwest like. I think SW needs to take a breath, slow it down, and get back to what made them great. They are starting to feel very corporate and big.
I h
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