02-16-2010
12:03 PM
1 Love
For the person that said it is a private company you should know airlines are all subsidized by the government. You can read about it here: http://www.hasbrouck.org/blog/archives/001001.html
Secondly a private company should be more worried about offending people because then they refuse to buy from your company. As airlines continuously file for bankrupcy and are bailed out by the government time and time again it seems to indicate that these very policies and the customer service issues that they have contribute to their eventual downfall.
If Kevin Smith, who flies SouthWestern frequently stops buying several seats at a time for the privacy stops flying SouthWestern because of this it is going to mean less seats sold on all his flights. He makes frequent trips. It would be a pretty substantial loss of revenue for them. Are their any overweight businessman who are now less likely to fly with them? How much would that cost them?
What if next time they ban you from the flight because you are a moron? I guess we have your comment as proof of your disability.
He fit in the seat with the armrests down which is what the policy calls for, not that they checked it. He walked under his own power to the plane. He didn't require assistance getting in the seat or on the plane. It wasn't a safety issue. There was someone else on the plane that was larger than him that was allowed to remain on the flight.
This is what I am responding to: "I can't believe the audacity of some people that think that a private company (as in: not owned by the gov't) is in some way required to accommodate anyone. Southwest has the right to create policies as it sees fit. Without proof of some need for the company to accommodate a certain disability, they don't have to do anything."
Further they do need to do things if they want to remain in business.
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