02-16-2010
05:32 PM
1 Love
It's amazing how many comments there have been in response to Southwest's Silent Bob post. It is unbelievable the tone of the response and the title in itself is even insulting. If this is supposed to be an apology Southwest fails miserably. Trying to couch your behavior as an excuse to protecting the other customers isn't making a good case. Ms. social network media publicist, you really need to improve your work. If this is the best you can do, maybe consider a new career.
A sincere simple apology would have gone much further.
... View more