02-15-2010
03:12 PM
Ridiculous. It would be easier if SW just owned up that their employees made the wrong call with Mr. Smith. I work for a large company and it is difficult to ensure that your workers are enforcing policies correctly and uniformly and I am sure that is what happened here. Trying to blame Mr. Smith for your employee's poor judgement makes your company look foolish and losing you good customers. I've flown SW for years, but no longer. Mr. Smith is not the first customer you have handled poorly. Kyla Ebbert was thrown off one of your planes for having a skirt that was "too short" in the opinion of her flight crew. Pamela Root and her 2 year old were kicked off another flight because the baby was crying prior to take off. Odd behavior for the "laid back" airline you pretend to be.
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