02-16-2010
01:51 AM
You said you talked with Kevin Smith, but I didn't see any of his responses. Maybe if your employees would have listened to the other passengers when they said he was fine where he was, this wouldn't be a problem. Awful lot of bad press isn't it, and what does Kevin get? $100 voucher. The guy can wipe his butt with $100 and not even miss it.
I would never fly SWA if I was given the chance to for free, as it seems your flight attendants are incompetent. Maybe she needs to take an "active listening" course or something.
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