Twice now I have tried to use my Rapid Reward free tickets and twice I am told that those seats are sold out. I work for a non-profit and can't afford to take much time away from work, but I do need to visit my 91 year old mother in Seattle. This policy new policy is the pits.
In the past I have been able to use them if there were any seats available and employees were extreamly helpful. Now I am being told that "those seats" are not available. I can't extend my days off.
My alturnative is find another airline. Is that what you really want? I have been a faithful Southwest Airline supporter and user for years. This policy is not user friendly and will cost you support.
Please reconsider and allow our free tickets to be of real value.
Gale Thomssen, Tucson AZ
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