02-18-2010
01:27 PM
1 Love
I was SO excited that Southwest was starting to serve the Twin Cities. But I will not be flying with you until you prove that your staff has been trained and educated on treating everyone with dignity and respect, regardless of size.
I am a rather small person, but I always feel packed into flights like a sardine; I have flown next to larger people and losing 3 or 6 inches makes no difference; treating someone like that is ridiculous, hateful, and unnecessary.
You apologized to Kevin, but have you mentioned anything about how you treated a larger woman on his follow-up flight? The attendant scolded her or not buying two tickets and said "people need their space." Is that sort of shaming behavior acceptable at Southwest Airlines? If so, you can count me out.
... View more