ATTN: jim.ruppelPresident of Customer Relations SWA
Disappointed loyal rapid rewards partner since 1998
Just a note to let you know we tried to reissue our awards from Friday February 25 to Monday March 1 and could not get a phone representative or online connection. We lost (3) rountrip awards as a result. When we finally got through we were told
“ Our training on this mandates we inform you that you must forfeit your earned awards”. We’re pretty perplexed at this treatment after using our Southwest Visa exclusively for almost a decade and a half. Bad business Karma Jim. Really curious if Southwest’s commitment to being a neighbor in the community where we live is sincere. Will we hear from you on this? I wonder. My best, Tom H.
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