02-16-2010
12:51 AM
Customers, regardless of size, should be treated with courtesy and respect. A business that values its customers does not humiliate a passenger. At no point should their personal travel information or practices be published online or made available to news media.
I'm not a Kevin Smith fan. I'm just a woman who cannot imagine how embarrassing and undignified it would be if I were ever asked to leave a flight. I'm not overweight, but I am 6 months pregnant. How easy it would be for one of your employees to deem me as the next customer asked to leave a flight.
For all of your poor PR responses to this whole situation, your lack of empathy, or even the ability to admit that you may have been in the wrong, you have lost me as a future customer. Sincere apologies don't have a "but this is why I did it" at the end. Sincere apologies don't require you to justify your actions. Sincere apologies simply admit that a mistake was made and offer remedies to avoid similar situations in the future.
Sadly, that's all it would have taken to avoid this whole controversy in the first place
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02-16-2010
12:46 AM
Customers, regardless of size, should be treated with courtesy and respect. A business that values its customers does not humiliate a passenger. At no point should their personal travel information or practices be published online or made available to news media.
I'm not a Kevin Smith fan. I'm just a woman who cannot imagine how embarrassing and undignified it would be if I were ever asked to leave a flight. I'm not overweight, but I am 6 months pregnant. How easy it would be for one of your employees to deem me as the next customer asked to leave a flight.
For all of your poor PR responses to this whole situation, your lack of empathy, or even the ability to admit that you may have been in the wrong, you have lost me as a future customer. Sincere apologies don't have a "but this is why I did it" at the end. Sincere apologies don't require you to justify your actions. Sincere apologies simply admit that a mistake was made and offer remedies to avoid similar situations in the future.
Sadly, that's all it would have taken to avoid this whole controversy in the first place.
... View more