If it ain't broke don't fix it! Southwest has lost my business for creating a new RR that's worse for loyal customers. All we have to do is watch all the videos, then use the calculator system to find the matrix of how many points that a flyer can accrue, then spend more for an award ticket. Southwest was based on simplicity and good customer service, but now its just like legacy carriers.
Looks like WN has three months to fix a broken concept.
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