02-16-2010
06:39 AM
Ms. Rutherford:
I'm planning to spend six months in the United States next year, and wish to thank you and a good proportion of the posters here for making one aspect of my trip much easier.
This "larger" person will not be travelling with Southwest. This situation didn't need to be "handled better", it should have been handled right first time by an airline that grasps that it is in a highly competitive, service-based industry.
And if I want to be condescended to and insulted, I have family, friends and co-workers who will not only do it for free, but be a lot more graceful about it.
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