02-15-2010
06:25 PM
1 Love
I understand both safety and the importance of being comfortable, but Smith was SEATED, BUCKLED and had his armrests DOWN. Do you really expect anyone to believe that this was a safety issue? Not to mention...HE'S NOT THAT BIG! I've sat next to much bigger on many flights, very comfortably I might add.
I think you've lost a lot of customers over your elitist policy. All I can say is that if I was sitting next to Kevin Smith and you made him leave the plane, I'd be standing up and leaving right a long side him.
Southwestern is not only prejudiced, it's a company built on humiliating it's customers. I beg everyone to find a decent airline to fly with. Hey, United loses my bags every time I fly with them, but I'll definitely be flying with them before I ever buy another Southwestern ticket.
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