No matter what side of the debate you are on, the real issue is how poorly the whole situation was handled by Southwest. If Southwest felt the passenger was too large to fly, why was he even allowed to board the plane??? To humiliate someone like Southwest did is absolutely unforgivable.
I've flown Southwest only once but I have never forgotten it. The flight was nearly empty and I'll never forget the ugly racial slurs made by a Southwest flight attendant to another passenger of Asian descent. My jaws dropped, but fortunately I don't think the passenger really understood that he was being insulted since English was not his first language. I never forgot that and I never flew Southwest again. Shame on Southwest!
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