02-16-2010
12:10 AM
As someone who's flown almost* no airline aside from Southwest or JetBlue in the past ten years, I will now go out of my way to see to it that myself (and my family - who fly SWA even more than I) don't fly with your airline - anywhere - from this day forward.
Handling the situation the way that you did in the first place was bad enough. That original blog (and arguably attempting to weaken Mr. Smith's credibility in the eyes of the public) was offensive........but this? Despite having a chance to "make this right", you've REALLY let me down, Southwest. From now on, I shall look elsewhere when flying, and also make sure to share this story wherever possible, and suggest others think twice before giving you their money.
You may have never directly done me or my family wrong -- Hell, we've always liked you quite a bit -- but maybe that loss of business will give you some perspective on how big an "oops" this is if myself and others choose to fly with your rivals from now on.
* I flew Virgin to London in '06 and flew Delta on a business trip about two years ago.
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