You (SWA) have done a lot of "Back Slapping" for your so called new program. I have been a loyal flier with SWA for 8 years. Converted my parents to fly only with you. I talked them into changing over their personal and bussiness credit cards to the Southwest credit card. My wife and I both changed cards. Now we only get a limited amount of points toward a reward compared to the 1 credit = 1200 points for 16 credits = a reward now. My Dad just flew Orlando to San Diego, got a measley 1070 points. On the old program he would have gotten 2 credits worth 2400 points. SWA is only hurting themselves and will lose loyal customers with this. Were not stupid !!! You promote this great deal and all you have done is cheapen the outcome for your patrons. Completely unsatisfied !!!
Jim Sargent
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