02-15-2010
12:12 PM
1 Love
Sorry, I call bullshit. What is your policy? Reading closely here, it sounds like the official, 25-years-in-the-books policy is if the armrest won't lower, the passenger needs two seats. But Mr. Smith states the armrest did lower, and the belt fastened comfortably without an extender.
What is really poor judgment in this entry is your not-so-subtle attempt to point fingers at the customer here, stating that since he had previously purchased extra seats, he was all but admitting he was too large for the flight. Aren't there other reasons to purchase extra seats, such as an added desire for privacy or just your own personal comfort? And isn't it none of your business why a customer would purchase an extra seat if he or she fits into a seat under the stipulations of your very own policy?
Bad form, Southwest.
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