Shame on you Southwest. You are discriminating against your own customers and then trying to cover it up with your "policy." I called your "customer service" phone number to voice my concerns yesterday, but was told by two different representatives that they couldn't take my complaint. I was unaware of how poor the service was at Southwest until Mr. Smith bravely exposed your treatment of larger-sized customers. No one is fooled by your weak and deceitful "apology."
... View more
