02-16-2010
05:42 AM
A very half assed apology if ever I heard one! Mr Smith is not so fat that he can't get the arm rests down, indeed I'd say his body type is pretty average in America right now. Your employees made a mistake, they humiliated a guy and realised far too late that this guy had a platform to air his issues and now you try and blame the guy for his size when, lets be honest, he's just not that big. You are losing customers guys, and you'll keep losing em until you treat people more like customers and less like cattle.
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