I have flown SW for years and appreciated the simplicity, light-hearted rides, easy on, easy off-actually the fastest airline around for loading and unloading...it just made my travels so easy and my days less stressful. My company will not pay the extra fees to get preferential treatment. Those business travelers whose companies will pay, generally rode the with the other carriers. BUT NOW... you're trying to act like the other carriers, charging for special seating, complicating the RR program, etc. to the point that half of the riders now ACT like they are riding on one of the OTHER carriers...placing coats and hats in overheads, trying to save seats, fumbling around getting on and off...you're quickly loosing the advantages you once touted. I understand that business is about making money and thus sustainability of the business and jobs it provides. I get it. But you need to decide what kind of company you are going to be, and how important 'larger' profits are verses just a healthy business model. It's all about making choices, and as you make yours, we, the long-time, steadfast customers will be forced to make ours. After all, what are the advantages of riding with SW now? Bags travel free? Most of us weekly business travelers are not the ones traveling with multiple 50 LB bags, its a small briefcase and a light weight 2-3 day travel bag. Thanks for listening!
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