01-13-2010
10:55 PM
22 Loves
I just had my first bad experience with SW. I have previuos travel funds that SW says expired. You tell me..,
If I purches a flight in Feb. 2009 for a flight in March 2009 and then cancel. I will have a credit on account.
Now if I purchase a flight in Jan. 2010 for a flight in March 2010, SW says my credit has expired. They are supposed to be good for one year. The Customer Service Rep says it was from purchase date to flight date. This is screwed up. She then got an attitude. Not the typical "Let me help you" service expected from SW. Airlines are becoming just like insurance companies. The I don't care attitude. Time to find a new airline. I suggest you look at your credits to make sure you can use them. Apparently you only get 11 months or less and not the year they claim to promise.
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