We have been flying Southwest for two years now and can honestly say that we have NEVER had a bad experience. The flight crew is always very accomodating and sometimes down right comical. We especially liked the jetway decorations when we traveled on Halloween. The relaxed atmosphere makes for a very pleasant flying experience. I love to fly but , my husband would rather have his feet on the ground. So the periodic updates from the captain and the friendly nature of the flight crew makes the entire trip enjoyable for him too. In an ever changing world where customer service had fallen by the wayside Southwest has not forgotten who is really important. Thank you for mastering the art of customer service! LUV Southwest!
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