I am a "normal sized" person, and I find the seating to be quite cramped. My husband, who is a healthy but tall man, is quite uncomfortable flying. I've felt squeezed, not simply from sitting next to an overweight passenger, but even from sitting next to someone with broad shoulders. First class is not an option for us.
ALL of your passengers would appreciate it if you built your planes so that people weren't stuffed in like sardines. It's time to rethink what "normal" and "comfort" is when it comes to your flights.
I'm disappointed with SWA's handling of this situation and the ease in which many feel they can treat overweight people as second class citizens. It's time to go back to the drawing board when it comes to your planes and your policies.
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