02-16-2010
12:19 AM
I am very disappointed in SWA. If you read Mr. Smith's side of the story, it is evident that the situation had NOTHING to do with his size. He fit in the seat, with armrests down, and did not cause the women on either side of him any discomfort. I appreciate the policy that requires a person to purchase two seats if they need it, but that was not the case here.
Bottom line: Is he a large man? Yes. Did he fit in the seat, with seat beat buckled, no extender needed, and without infringing on the space of fellow passengers? Yes. Did SWA screw up royally, and lose my business? YES
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