How many airlines have pilots who help bring customers in wheelchairs onto the plane? How many airlines have station managers who are happy to search a plane for a cell phone or jacket left by a deplaning passenger. How many airlines have flight attendants who after quickly cleaning the cabin of the plane then ask if they can help by escorting the unaccompanied children down onto the plane? How many airlines have ground personnel who order pizza or sandwiches from off property for flight crew members who are still working delayed flights long after the airport restaurants are closed for the night? How many airlines have vacationing employees from different stations come up to the agents working a flight and ask if there is anything they can do to help? I work for Southwest and I see examples like this every day.
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