08-07-2009
11:01 AM
8 Loves
this from a very seasoned traveler with very high expectations, that are rarely met by any travel experience--I gotta tell you, my loyalty and keenness for Southwest Airlines is very very high, mostly because the story that was told above is not extraordinary---its what happens at this airline everyday. My wife and I marvel at how the company can find so many employees that care so much, and have such a great, positive attitude---when I mention this to other airline employees, who are riding along free on a SWEST plane to get to their station, they remark that "its because they get the best wages, get the best schedules, and get the best working environment"---I have bit my tongue more than once to avoid replying "well, if you were worth all of that, you would get it too"....
Congratulations on building a company culture that cares about the customer---its so trite, but so important, and delivered so well by your company.
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