02-15-2010
03:17 PM
Why, Southwest, are you apologizing. You did nothing wrong. Your rules are well established, and he knows what the rules are. The guy's a mental eunuch. Give the rest of us a break and get people like him into two seats, even if it means he has to wait for a flight with two seats open. So you apologize and offer a $100 voucher? Ridiculous.
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