Yes, SWA has the right to deny him a seat on any flight for any reason. Yes, the pilot has the right to make a subjective call. Yes, they had the right to kick him off the plane. However, just because they have that privilege doesn't mean they should use it without good reason. If they had good reason, they wouldn't have needed to offer him a voucher for his inconvenience. If they had a good reason, they wouldn't have let him on the plane in the first place.
You are right by saying they have the right. However, they certainly did not use it in the manner it was meant for. If they were truly right, there would be no need to apologize to him, and there would be no need to offer him a $100 voucher. An innocent man doesn't need to pay off the judge and say he is sorry to the victim's family, he just needs to say he is innocent. SWA obviously knows they are in the wrong, and are trying to make Kevin Smith look bad in doing so.
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