Dear President Gary Kelly,
You’re new RR program sucks. No matter how you present the new RR program to “us” the customers…it’s a scam to make more money and screw over loyal customers. Its very obvious that your money making scheme has only pissed off us customers. LISTEN to the people that made Southwest what it is today…..CHANGE the program back!!!!!!!!!!!
Sincerely yours,
Very dissatisfied Southwest flyer.
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01-11-2011
08:42 PM
1 Love
Dear Southwest,
Your new RR program leaves a lot to be desired. Under the old program, I could earn a free flight after 8 round trips. Under the new RR program it will take me 10 round trips to earn 1 free flight from Chicago to San Diego. The new RR program is confusing and complicated. Even your customer service agents were confused/unable to answer some of my questions regarding the program. It looks like the only thing you took into consideration when designing the program was how to increase your profits and screw over loyal SW customers.
Sincerely yours,
Disappointed customer
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