09-11-2007
10:08 AM
1 Love
I am shocked about on how the young lady was treated on your airline. By your own response as shown on the Today Showm you handle these situations in a "discreet and professional manner." Being severely reprimanded about her attire within earshot of other passengers on the plane is neither discreet or professional. I will join the thousands of others who will not fly your airlines at all from now on. Maybe you can save some face by doing the following:
1) apologize publicly to the young lady (should have been done long ago!) - regardless of her attire, she was embarassed by the inappropiate actions of your employees;
2) fire the individual that scolded her about her attire with earshot of other passengers on the plane - he has done irreparable damage to your customer service reputation;
3) severely reprimand the person who made the decision to confront the young lady (if not the individual above) - enforcing a non-existent dress code in that manner was obviously a wrong decision; and
4) in the future, if a young lady's short skirt becomes an issue, try giving her a blanket and a brief note requesting her to cover up in a polite way (THAT would be discreet and professional!).
As it stands now, you have lost hundreds, if not thousands, of customers due to this PR fiasco. I hope she does sue you for thousands more for the humiliating way that she was treated. Your refusal to handle this problem 2 months ago has probably cost you possibly hundreds of thousands of dollars - and I see your stock has taken a tumble the past couple of days - no surprise there. Good luck fixing this sinking ship.
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