Looks like I will be taking my 100+ flights this year to JetBlue. At least they figured out that people need more legroom. Southwest has a great opportunity to revise their very expensive business select program by keeping the Business Class Seciton like on AirTran but they won't. I am an A-List Preferred customer and Southwest gives me free internet for my loyalty. THe only problem with that is I have only been on one (1) pleane in the last year that had internet. I am glad for the employees of Southwest that they are the best paid in the industry but management needs to figure out that with all of these non necessary cuts in service, people will begin to go back to the other carriers that have figured out they need to do a little more. By the way, who's brillant idea was it to install internet on planes when you can barely open a laptop unless you are in the exit row? Free Bags...I never check luggage so that is not a perk, No Change Fee...I hardley ever have to change a flight so Southwest really doesn't help my bottom line. Now you are adding another row on the plane instead of giving something back to your loyal customers. I agree with all of your other posters that there is no reason that business travelers should fly Southwest..much less across the country.
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As always, SOuthwest found one more way to not give their customers more room. If they found space for one more row, why not just increase the area between the seats so everyone is not trying to getthe exit rows. Also, they need to look at the space it takes for a laptop to open so the business traveler can work while on a flight that might actually have internet!
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