03-11-2011
01:10 PM
3 Loves
The new Southwest system is a joke. To say that it is improvement is deceitful. Under the new system, I will have to purchase 10 round trip tickets between Kansas City and Austin at $500 a piece to earn the points for 1 free trip from Kansas City to Austin. That adds up to 2 more round trip flights than I would have had to purchase in the past, a total of $1000. I find it insulting that Southwest would consider me so unintelligent as to believe that a system that requires me to spend $1000 more to earn a free flight is an improvement.
My business will be going to the airlines whose flights are cheaper (even with their bag fees).
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I've been trying to book Rapid Rewards travel for nearly two hours this morning. Honestly, the level of customer service I'm receiving right now makes me think Southwest isn't worth it. After running into issues online, I tried to call the 1-800-IFLYSWA number. There I received a busy signal for nearly 15 minutes. Once I finally got through, I was immediately put on hold, though as a RapidRewards member I was told my service would be expedited. Now, I have been on hold for nearly 40 minutes!!!! What I thought would be a "free" flight on Southwest is now costing me valuable cell phone minutes and overage charges.
Thanks but no thanks! If this is how the new system is going to work, count me out.
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