What an awesome story! It doesn't surprise me at all that SWA would do something so great. With tears in my eyes I write that in October they also helped me make major changes for I flight that I booked to Las Vegas. My 15 year old nephew passed away and without thinking I booked a flight as fast as I could for the next day. After booking I realized I needed my husband to go with me. I knew it would be a difficult time. I had a trip booked for an anniversary party that our children were having for us and because of the wonderful policy that SWA has about changing and canceling flights, the agent that I talked to was able to get cancel the flight and get my husband on and re-book our other flight for later dates. I know that this sounds confusing but the agent was so calm through it all. She was so kind and comforting at a very sad time for me. I tell everyone to fly Southwest! It is our favorite airline. Thank you.
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