Southwest Airlines Community

I just listened to Gary Kelly's comments about the changes... I did not get the feeling he was actually listening to anyone but himself...having sat in MANY of these cheerleadning sessions. Time will tell. I am very concerned about the future of the service I have grown accustomed to...it will not take much of a tweak to fix the ABC sign fiacso...let's all see how customer focused we REALLY are... I know very well you can't be all things to all people...BUT there is great truth and wisdom in "don'i fix it if it a'int broke". Of course, I don't have to listend to all the comments or pay SWA's fuel bill...I'm just a humble oilfield engineer and possibly former customer. I'll try SWA again in a week for my next trip to the field and see if things are improving... ... View more

I am a 25 year devoted SWA customer. One of the things I have always liked was ABC boarding scheme, which I thought was quite fair. If you had your STUFF together and checked in early...you are in the A group. If you didn't better luck next time. Plus I am friends with a few of your mechanics who explain taht you actuallt DO regular quality maintenace on the 737... I tried your new business class (guaranteed A classification plus a beer...) on my last flight. It was a complete joke (excpet for the beer). On both ends from Houston to Midland the gate clerk hosed up the now complex A1-30 and A31-60...B1-30, etc signs so people could not figure out which lane to stand in. They had them turned the wrong way and I had to jump from the wrong line to the right one...at the last minute TWICE. At the end of a long day in the oilfield, it is often the only solace you get that you actually know how the bloody line works at the gate...as was echoed in many blogs above this a step backwards. The beer was good, but the new signs have got to go.:( This has actually made me (gasp) consider trying Continental to MAF. Please reconsider... ... View more