I don't have any problem with your "People of Size" policy per se. The problem is with the way you cram so many people into the airplane in the first place. I am not a "person of size", but I always feel cramped in Southwest Airlines airplanes. I can only imagine being heavier, and being required to purchase two tickets for one trip, because you decided you needed to cram so many people uncomfortably into one flight. Your seats are too little.
And while we're talking about armrests, you do realize that you only have ONE armrest that's supposed to accommodate TWO arms, right? It's hard to take you seriously that you are interested in the comfort of your passengers when you only give them one armrest to share between two people.
We hear horror stories about passengers being forced to stay in their seats on the tarmac for hours, for trips canceled at the last minute without notice, and the price gouging. When you say this policy is not about money-grabbing and all about the comfort of your passengers, it just doesn't pass the laugh test.
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