I am very surprised at the overly dramatic outrage expressed by some of the bloggers ( see Fiona). This is an unfortunate situation for travelers , Southwest, and the FAA. I can't help but think that if Southwest was managed so poorly we would have had proof YEARS before now. Were you flying Southwest because you vowed to NEVER fly American, Delta, Continental Northwest, etc.? No company is without problems, issues, mis-steps. Are you driving? The same FAA that monitors Southwest monitors all the other airlines.
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